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KONE, Inc General Manager - Services & Solutions in Grand Rapids, Michigan

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

We are looking for General Manager, Service & Solutions who will have full accountability and responsibility for the development and implementation of the service business and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty while developing talent.

Essential Functions :

  • Responsible for development, implementation and attainment of an annual business plan, operating budget and orders budget utilizing KONE business processes.

  • Responsible for ensuring an outside-in customer perspective, reinforcing the right behaviors that will drive key results to meet our customers’ needs.

  • Responsible for managing people related processes including talent development, staffing, compensation, performance management, etc.

  • Reinforce and coach KONE’s solution selling methodology.

  • Responsible for facility management, partnering with construction to meet specific needs.

Additional Responsibilities:

  • Handles / manages local litigation issues.

  • Manages labor relations with IUEC as required

  • Establishes and maintains positive public relations to promote a reputation of quality for KONE Elevator.

Experience :

  • Progressive and successful Supervision and/or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment.

Education :

  • Bachelor’s degree preferably in Construction Management or Engineering;

  • 7+ years of experience in related industry considered in lieu of degree.

Skills, Knowledge and Specific Behaviors :

  • Understanding of consultative selling principles.

  • General accounting and financial management principles.

  • Laws and regulations regarding safety and environmental governmental regulations.

  • Sound understanding of IUEC agreement and labor relations.

  • Demonstrated ability at leading and sponsoring change.

  • Ability to conduct financial analysis for the purpose of making sound business decisions.

  • Ability to motivate people to attain their maximum potential by developing and fostering teamwork.

  • Effective oral, written, persuasive and presentation skills.

  • Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.

  • Able to manage multiple concurrent tasks through effective organization and time management.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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